Buy less, choose well and make it last. Our Repair Rewear Program is designed to help extend the life of your Duffle&Co piece.

How does your repair service work?

Although not often, every now and again we understand that through wear and tear bags can break. We are here to help! If your order was placed within the last 12 months, and you reside within New Zealand, we are happy to offer you our complimentary repair service so you can rewear your Duffle&Co bag for years to come. Please email us at support@duffleandco.com with proof of postage and images of the area that has broken, so we can assess it and arrange next steps.

Please note that you must cover the cost of return postage (to and from) our repairs centre (we will cover the cost of the repair). Our repairs are done within the Bay of Plenty, New Zealand.

*If you live internationally outside of New Zealand, please read on.

My repair falls outside of the warranty period. What do I do now?

If your product falls outside of the 12 month since purchase window, or if you live outside of New Zealand don’t fret! We will still repair it, you will just need to cover the cost of the repair and postage (to and from the repairs centre).

What if my item is damaged, defective, or incorrect?

We hand select our natural materials. Due to the nature of leather, occasionally slight marks or blemishes may be present on the surface of the hide. As we make our bags by hand, now and again these naturally occurring marks may appear in our bags and accessories. We also reuse roll-end leather and offcuts to minimise waste. If you feel that your bag is defective or damaged, please send photos of it to support@duffleandco.com. From there, we can distinguish whether this is a natural occurrence in the leather, or organise an exchange for you. Please do report any defects or damages within the 21 day period of receiving the item. If we decide that your item is damaged, defective or incorrect upon arrival to you, we will cover the cost of postage.

*Duffle&Co have the right to refuse exchange or refund if the fault was caused by the customer or by events outside of Duffle&Co's control. The customer is fully responsible to maintain the look, feel and appearance of the product. Duffle&Co are not responsible for tears or fading, as this is also outside of Duffle&Co's control. For more info on caring for your Duffle&Co product please check out our FAQs page.